Safaricom Zuri

How to renew your Safaricom Home Fibre via WhatsApp

Safaricom’s home internet service, Safaricom Home, allows subscribers to manage their subscriptions via a number of ways. Calling 400, using…

5 things you can do with Safaricom’s Zuri chatbot on WhatsApp

Instead of calling 100 and being made to wait for minutes to be served for something that you could…

How to activate Zuri, Safaricom’s chatbot, on WhatsApp

Zuri, Safaricom’s chatbot, is finally on WhatsApp. That much we know already, don’t we? It…

Safaricom’s Zuri bot now accessible via WhatsApp

Safaricom subscribers have yet another avenue to access self-help service. Zuri, the company’s bot, is…

Over 5,000 apps bought on the Play Store every month through M-Pesa

At the start of 2018, Safaricom partnered with Google to allow Android device users…

5 things you can do using Safaricom’s Zuri chatbot

In another month, Zuri, as Safaricom’s chatbot is known, will be a year old. That’s quite some time and, as…

Safaricom’s Zuri bot: Another avenue for accessing customer service but is it necessary?

Safaricom has a number of ways through which its customers can access service quickly. There’s the ever reliable and witty…