With the kickoff of Customer Service Week today, Kenya Power has announced some exciting upgrades to its digital platforms, including its flagship app, MyPower. The move is aimed at making electricity management more efficient and less stressful for customers all across Kenya.
So, what’s the big deal about MyPower app? Well, this app is now one of Kenya Power’s shining stars, offering customers the chance to handle nearly all their electricity needs from their phones. Whether it’s checking your electricity bills, submitting your meter reading, reporting outages, or even applying for a new connection, MyPower app has you covered. It’s like having Kenya Power’s customer service desk right in your pocket.
The company is also rolling out improvements to its USSD service (*977#) for those without smartphones, ensuring inclusivity. Both platforms combined have seen a huge surge in activity over the past year, with a staggering 19.89 million interactions on USSD and 15.76 million through the app. This spike in usage has even slashed foot traffic at Kenya Power banking halls by 75%. That’s right – no more queuing for hours.
Kenya Power’s Managing Director & CEO, Dr. (Eng.) Joseph Siror, highlighted the company’s digital transformation strategy, emphasizing that MyPower app and the USSD platform are all about improving the customer experience. The company’s goal is to give customers the ability to manage their accounts at their convenience and in real-time. This way, the company can reduce the need for face-to-face interactions, putting the power (pun intended!) right into the customers’ hands.
And there’s more! The app is also part of a bigger push to roll out smart meters across the country. Over 8,000 commercial and industrial customers, along with 100,000 small businesses, are already enjoying the benefits of these real-time monitoring devices. Smart meters help businesses keep an eye on their electricity consumption, leading to better billing accuracy and customer satisfaction.
Kenya Power isn’t stopping there. They’re also beefing up their customer care services by adding 132 new employees to their National Contact Centre. By the look of things, this is a company determined to make sure no complaint goes unheard.
It’s clear that Kenya Power is committed to delivering quality service by riding the wave of technology, and MyPower is leading the charge. With its user-friendly interface, interactive messaging, and certified digital payment receipts, the app is making life easier for millions of Kenyans. So, if you haven’t downloaded MyPower yet, head to the Google Play Store and grab it right away.
