Safaricom might be struggling due to the ongoing political wrangles in the country, but this isn’t stopping the giant telecommunications company from giving customers the best.
The latest comes courtesy of the increasingly popular MySafaricom app, an app I have grown to love over the recent past. In fact, there aren’t so many products the company has that are better than this app and if you think otherwise, check out our detailed analysis of why you should download the app right away.
The MySafaricom app has been around for over a year now. However, it has been available to users with some functions listed as “Coming soon”, which sounded dumb to some, but this is no more. Rather than roll out a typical update via the Google Play Store, the telco has rolled out a server-side update that finally activates the missing features. This means that you don’t have to do anything in order to get the latest features, rather, they will be added automatically.
Prior to this update, users of the MySafaricom app were not able to access “Services” and “My Account” categories because the development team wasn’t done, but these options have now been enabled. Under “Services”, users can find options like Bonga Services, FLEX, Data & SMS Plans, My SMS Services, Sambaza Services, Skiza Services, Roaming Services and Okoa Services. Under “My Account” section, you will find things like data balance and expiry date, the number of Bonga points, airtime and SMS balances and at the bottom is a “Contact Us” tab where you can reach Safaricom’s ever-reliable customer care team via Twitter, Facebook or Live Chat.
If you haven’t downloaded the MySafaricom app on your Android phone, you are missing out on one of the best products the company has to offer. It’s free to download via the Play Store.
Meanwhile, we’d like to hear hands-on experiences from those who have already installed the app on their phones via the comments section below.