[UPDATE: False alarm] PSA: Safaricom Home Fibre services won’t be available for a part of this weekend


False alarm. The message some Safaricom Home Fibre subscribers received was sent in error. There is no scheduled maintenance over the weekend so there won’t be any service disruption, Safaricom has since clarified.


Safaricom Home Fibre users will for some part of this coming weekend be unable to enjoy internet services from the provider. This is after the company announced a scheduled maintenance exercise that will affect internet access through the platform across the country.

Safaricom is already sending out warning text messages to subscribers, alerting them that beginning Saturday 22nd at 11:59 PM, there won’t be internet access through Home Fibre until Sunday 23rd at 5 AM, approximately five hours.

Dear customer, we shall carry out maintenance on Safaricom Home Fibre on 22nd September 2018 from 2359Hrs to 23rd at 0500Hrs. We apologize for any inconvenience.

Note that this won’t have any impact to those using Safaricom mobile data to access the internet, but if you are a heavy user of Safaricom Home Fibre like yours truly, you might want to make arrangements on how to deal with what could be the longest five hours. The good thing is that most people will be dead asleep or out and about having fun during this exercise. Sorry, usiku Sacco!

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