The COVID-19 pandemic has disrupted life as we know it and it may be a while before things go back to being “normal”.
As we have previously noted, of course, the industry we cover has not been spared. Events have been cancelled, updates delayed and product releases pushed back by months even as manufacturing of the same has taken a hit and the entire global supply chain disrupted.
Nokia, the Finnish mobile phone brand currently overseen by HMD Global, has experienced this firsthand. Not only did its hyped event at Mobile World Congress where it would’ve unveiled its latest hardware get cancelled at the last minute, its software update plans also took a hit.
Given the limitations that have come with the measures put in place by authorities around the world to curb the spread of the Coronavirus, Nokia’s repair and returns services have also been affected. This has meant that the servicing of customer devices submitted for repairs or other forms of service, is hard to effect. Even worse, in many places, movement has been curtailed and delivery of the same by the customers themselves may not be practical.
Does this mean that you’re stuck with your issue-laden Nokia device and you will have to foot your own costs now that the warranty period is running out and you can’t access a service centre because of lockdown?
The folks behind the Nokia brand have thought this through and are extending the warranties of all Nokia phones that expired between March 15 and April 15, 2020, for a further 45 days.
This is as per a statement posted on the Nokia website.
“This is applicable to all warranties on both feature phones and smartphones…” the statement reads, in part.