Users of Microsoft’s note-taking application OneNote, particularly those using Samsung’s Galaxy S7 and S8 smartphones, are reportedly unable to sign in to the app thus locking them out of notes, lists and any other content they may have created and store on the app.
When one attempts to sign in, the application force closes and returns a toast error message.
Even some users of the latest version of Chrome, 61, may be affected.
Microsoft knows this and as a result, the company has released guidelines on how users of the Galaxy S7, S8 and S8+ smartphones can beat the erroneous system and be able to sign in and be reunited with their notes. It is as follows:
– If necessary, download another Microsoft app to your Samsung Galaxy phone, such as Microsoft Word, Excel, PowerPoint, Outlook, or Skype.
– Sign in with the same account that you’re trying to use with OneNote.
– If your sign in is successful in the other app, restart OneNote, and then try signing in with that same account.
In case the above procedure does not work, Microsoft has another trick up sleeve:
– On your Samsung Galaxy phone, go to Settings > About Phone > Software Information.
– Find the Build number, and then tap it seven times.
– Developer Options should now appear in Settings.
– In Settings, go to Developer Options, and then enable Multiprocess WebView.
– Restart OneNote, and then try signing in again.
If by this time you’re still unsuccessful, then you may want to wait for Microsoft’s fix for the matter which should be out soon.