BlackBerry makes a play for bots in latest app update

Bots. Every chat app now has them. Facebook’s Messenger has them, Telegram has them. Heck, even Microsoft’s Skype has bots.

BlackBerry wants in on the chat bot revolution and it is bringing its long-awaited chatbot API to its popular messaging app, BlackBerry Messenger (BBM), on Android.

The latest BBM update adds the ability for channel owners to add chatbots to their channels for various tasks like conversing with members which in this case can be a business’ customers.

Other features included in the latest BBM update are the ability to report unwanted friend requests as spam as well as being able to add one’s phone number to their BBM profile in the event they registered without one (which was the case before BlackBerry brought that capability last year). Reporting message requests as spam is a feature that WhatsApp and Telegram already provide. The two even give users an option to block any unfamiliar/unsaved numbers trying to initiate a conversation.

There is also a lot of housekeeping in the new BBM update like new icons, handling of group notifications etc.

Download BBM on the Play Store.


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