The apparent lack of the kind of support that many users would want whenever they encounter any issues on their Android devices has been fuelled the rise and rise of many user-centred forums where experienced users help and guide the rest who may be having an issue or two.
Much as that is so, there has always been a gap. There isn’t much in the way of user interaction between the platform custodian Google and the over 2 billion users of its devices save for the mobile apps and services it runs on those devices.
That is changing.
This week, Google announced that Android users can now get help by reaching out through Twitter.
“…you can get Android assistance on Twitter by tweeting your issue using the hashtag #AndroidHelp. Responses will come from the official @android Twitter handle,” a statement posted on the official Android OS support account on Reddit read. The same was later on corroborated by the referenced official Twitter account.
According to that Reddit posting, users that turn to Google’s Android team for tech support can expect assistance on security issues, accessibility matters, identity and authentication, general troubleshooting and “many other Android features”.
Interestingly, a few days since making this announcement, we are yet to see the @Android account on Twitter spring into action. Taking their time, eh? That will, of course, need to change if #AndroidHelp is to be any meaningful.